Book Publishers Association of Alberta

Research shows that soft skills are often better predictors of success in the workplace than technical skills. Putting Customers First is one title in the six-book series Soft Skills at Work. Putting Customers First explores having flexibility on the job through two contrasting photostories featuring Jojo and Salma, who work at a grocery store. Jojo is frustrated having to deal with shoppers’ requests while she stocks shelves; Salma views the shoppers’ requests as part of her job.